Terms & Conditions

1. Website Use

The content available on this website is provided for general business and informational purposes. You may use the website to learn about our products, submit enquiries and contact Metro Sales regarding your business or project requirements.

You agree not to use the website for any unlawful purpose or in a way that may damage, disrupt or interfere with the website or its normal operation.

2. Product Information

We make reasonable efforts to provide clear and useful information about our products. However, product specifications, dimensions, designs, finishes, availability and other details may change without prior notice.

Product images displayed on the website may be for general representation and may differ slightly from the actual product. Customers should confirm the required specifications and application with Metro Sales before placing an order.

3. Enquiries and Quotations

Submitting an enquiry through the website does not automatically create an order or contract.

Any quotation provided by Metro Sales may depend on product specifications, quantity, availability, delivery requirements and other commercial conditions. An order will be considered confirmed only after the applicable terms have been agreed upon by both parties.

4. Pricing and Availability

Prices and product availability may vary based on product type, quantity, specifications and market conditions. Any price or commercial information displayed on the website should not be considered a final offer unless confirmed directly by Metro Sales.

We reserve the right to correct pricing or product information errors when identified.

5. Orders and Payments

Orders are subject to product availability and acceptance by Metro Sales. Customers may be required to provide accurate billing, delivery and business information while placing an order.

Payment terms, delivery conditions and other commercial requirements will be communicated and agreed upon separately where applicable.

6. Delivery

Delivery timelines may depend on product availability, order quantity, destination, transportation and other circumstances. Metro Sales will make reasonable efforts to meet agreed delivery timelines but cannot guarantee delivery dates when delays occur due to circumstances beyond our reasonable control.

7. Returns, Replacement and Product Issues

Any return, replacement or product-related complaint will be handled according to the applicable order terms and the nature of the issue.

Customers should contact Metro Sales promptly if they receive a product with an issue or if the supplied product does not match the agreed requirements. Supporting information such as order details, photographs or product information may be requested to review the matter.

8. Intellectual Property

All website content including text, images, graphics, logos, product descriptions and other materials may belong to Metro Sales or its respective content owners.

You may not copy, reproduce, modify, republish, distribute or commercially use website content without prior written permission.

9. Third-Party Links

The website may contain links to third-party websites or external resources. These links may provide additional information or services but do not mean that Metro Sales controls or endorses those websites.

We are not responsible for the content, availability, security or privacy practices of third-party websites.

10. Limitation of Liability

Metro Sales makes reasonable efforts to keep website information accurate and updated. However, we do not guarantee that all information will always be complete, error-free or available without interruption.

Metro Sales will not be responsible for losses arising from reliance on general website information where specific product, technical or commercial confirmation was required.

11. Website Availability and Security

We may update, modify, suspend or discontinue any part of the website when necessary. We may also carry out maintenance or technical updates that temporarily affect website availability.

Users must not attempt to gain unauthorised access to the website or introduce harmful software, code or other material that may affect website security.

12. Changes to These Terms

Metro Sales may update these Terms & Conditions from time to time to reflect changes in our business, website, products or applicable requirements. Updated terms will be published on this page with the revised effective date.

Your continued use of the website after an update means you accept the revised terms.