Privacy Policy

1. Information We May Collect

We may collect information that you voluntarily provide when you contact us or submit an enquiry. This may include:

• Name
• Company or business name
• Email address
• Phone number
• Billing or business-related information when required for an enquiry or transaction
• Product requirements and project details
• Any other information you choose to provide through forms or direct communication

We may also collect limited technical information such as IP address, browser type, device information and website usage data when you visit our website.

2. How We Use Your Information

We may use the information collected to:

• Respond to product enquiries and customer requests
• Provide quotations and product-related information
• Understand your requirements and recommend suitable products
• Process and manage business communications
• Improve our website, products and customer experience
• Maintain website security and prevent misuse
• Comply with applicable legal and regulatory requirements
• Contact you regarding your enquiry or requested information

We do not use your personal information for unrelated purposes without a valid reason or applicable permission.

3. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve website functionality and understand how visitors use our website. Cookies may help us remember preferences, analyse website traffic and improve user experience.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website features.

4. Sharing of Information

Metro Sales does not sell or rent your personal information to third parties.

We may share information with trusted service providers when necessary to operate our website, respond to enquiries, maintain technical services or meet legal requirements. Such parties should use the information only for the purpose for which it is provided.

We may also disclose information when required by law or when necessary to protect our legal rights, website security or business interests.

5. Data Security

We take reasonable measures to protect the information we collect against unauthorised access, misuse, alteration or disclosure. However, no method of transmitting or storing information online can guarantee complete security.

Users should avoid sending highly sensitive information through general website enquiry forms unless specifically requested and appropriate security measures are available.

6. Third-Party Websites

Our website may contain links to third-party websites or external platforms. These websites operate under their own privacy policies and terms. Metro Sales is not responsible for the privacy practices, content or security of external websites.

We recommend reviewing the privacy policy of any third-party website before providing your personal information.

7. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purpose for which it was collected, maintain business records, resolve enquiries or comply with applicable legal obligations.

When information is no longer required, we may securely delete or anonymise it where reasonably practicable.

8. Your Privacy Choices

Depending on applicable law, you may have the right to ask about the personal information we hold about you and request correction of inaccurate information. You may also ask us about how your information is being used.

To make a privacy-related request, please contact us using the details provided below.

9. Children's Privacy

Our website is intended for general business and commercial audiences. We do not knowingly collect personal information from children for marketing or commercial purposes. If you believe a child has provided personal information to us, please contact us so that we can take appropriate action.

10. Changes to This Privacy Policy

Metro Sales may update this Privacy Policy from time to time to reflect changes in our website, business practices, technology or applicable legal requirements. The updated policy will be published on this page with the revised effective date.

We encourage visitors to review this page periodically to stay informed about how we handle personal information.